Unable to create a login and activate account:
Reason: Your name and/or e-mail address is different from what is recorded in the system. Your name may be misspelled or your e-mail address may have changed since you registered. Try entering your name and e-mail address again; making sure the spelling is correct. If you are still unable to activate your account, e-mail us at email@example.com for help.
Unable to access a previously activated account:
Cannot remember my password
Click on the “Forgot Password” link on the home page. You will need to enter your username and e-mail address.
Cannot remember my username
Click on the “Forgot Username” on the home page below the login box. You will need to enter your name and e-mail address that is in the system.
How to see “My Account” page:
Be sure you are logged into your account. On the left navigation bar click on the “My Account” link and you should see your name and address at the top of the page.
How do I know if my membership is current?
In the left navigation bar underneath “Shopping Cart” there is a box with your membership information. The date you need to renew your membership is listed in this box. You can also print a copy of your current membership card from this box.
I have moved and need to change my address.
Under the “My Address” section click on the “edit” link. A new screen will open, just delete your old address and enter the new one. Click “Save” when finished.
I have a new phone number or e-mail address.
Under the “My Communication Methods” click the “edit” link to the right of the information you need to update. A new window will open; update the information and click “save” when finished.
I want to check my “Race & Ethnicity” record.
Clicking on “Update Race & Ethnicity” allows you to edit the current information in the database. This information is voluntary and used for statistical purposes only. Providing this information helps to ensure community support and funding for Girl Scouts in your local community.
I need to change my user name and/or password.
Click on the “My Account” link and you will see a dropdown list of options. Click on the option you wish to change. Be sure to click “save” for all changes.
How do I know if I am registered/attended an event/class?
Click on the “My Account” link and you will see a dropdown list of options. Click on the option “My Orders”. You will see a history of orders placed by you previously. Click on the order number to see a copy of the receipt you can print.